Create a WOW experience that “hooks” your clients into your program from Day One!

Reduce refunds

Raise renewals, referrals, and raves

Find out how in the LIVE Buyers To Besties™ Workshop

Join the Waitlist!

in just A Couple Of hours, you'll Walk Away With...

A key feature of your onboarding experience design in the form of a simple challenge that your clients will love for the wins and rewards they get—and you will love, as it “trains” them to engage regularly and in the right places. You will:

  • Identify quick "wins" for your members
  • Map out bite-sized actions to get the "wins"
  • Add rewards and other incentives to keep it fun and engaging
LIVE Workshop

Join the live, interactive workshop—and repeat the live experience any time it's offered, FREE!

You'll get Andrea's content and connect with others who are creating super-engaging onboarding to share ideas and get feedback on yours.

Workshop Recording

Get immediate access to the latest recorded and fully searchable version of the workshop, including:

  • Video, audio, and text transcripts of lessons and Q&As
  • Workshop slides
  • Bonus templates, swipe files, resource list, and surprises!
Post-Workshop Implementation Party

Join the Retention Nation Facebook group!

Andrea will be going live, coaching, and helping everyone get an onboarding challenge—or maybe more than one—completed, as well as answering general onboarding questions. Get live coaching!

A taste of what you'll get inside:

  • Andrea's proven WOW Journey™ and Outstanding Onboarding™ Frameworks that every onboarding experience needs to make the right first impression on your new program members
  • The big mistake that is most likely to demotivate and derail your new members
  • The 3 questions you need to answer to select the right challenge activities
  • The best way to select the activities that create progress and results
  • The challenge topics that work for any program
  • Andrea's Challenge Map to easily plan out your challenge so that you don't forget anything during implementation AND so that you can outsource the implementation
  • Andrea's simple challenge implementation approach that requires no special technology or additional costs—just email or a community (like a free Facebook group)—AND works for your paid content-delivery platform, if you prefer
  • The workshop workbook to capture all your notes, takeaways, AHAs, and insights
Join the Waitlist!

After more than 35 years working in, and consulting with, big businesses in product design and development, I know one thing for sure...the easiest growth for any business comes primarily from one thing: Your customer's success after the sale. And, honestly, in my experience, it's also the most fun way to grow your business!

Now that I'm working primarily with small businesses and entrepreneurs, I'm excited to help you create a WOW experience that “hooks” your clients into your online course, membership, mastermind, or group coaching program from Day One! What you'll learn in Buyers To Besties™ is the quickest, easiest, and most engaging way to do that.

What people are saying about the Buyers To Besties™ workshop

Andrea practices what she preaches and so Buyers to Besties was very engaging, very entertaining, went by really fast, with a lot of information. It was super useful with small actionable things that I could actually take forward to the business. Andrea is really great at engaging people, making you feel included with any questions you have, and I got a lot of value from just attending the workshop.

Bobbi Jo Curty / 
Head of Fulfillment,
Bobby Klinck

Buyers To Besties showed that my success path for my membership could be improved. Thanks to Andrea's process, it made me see that the beginning could be re-engineered based on what's really effective for onboarding and those first few steps. She made the process super simple. The short time you'd spend in the Workshop is incredibly value-packed. I have taken a couple of trainings with Andrea and her delivery and teaching style is not only generous and effective, but efficient, and this is one of the best possible uses of time.

Zayna Rose / CEO,
Zayna Rose Inc.

My biggest takeaway from Buyers To Besties was around the way Andrea talked about measuring your people to show that they are making progress to them and to you. She has a way of helping you measure your member's progress that is a game-changer. If you're feeling stuck with creating really engaging onboarding, take Buyers To Besties, because it makes a massive difference. My only regret is that I didn't do something about this sooner.

Jerry Potter / CEO,
Five Minute Social Media

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Questions?
Click + for an answer.

I'm REALLY busy delivering my program to my customers. Will I have time to implement any of this?

Yes, you will! Two of the three types of challenges can work in any program and will get you started quickly with simple implementation.

As with any technique, you can take hours, days, weeks, or even months designing and going deep and complex...but why? BuyersTo Besties™ will help you get past analysis paralysis and creating your first onboarding challenge in no time! ⏱

My customers are hard to engage—they're already so busy! Am I going to be creating something that just adds more for them to do?

Buyers To Besties™ is focused on providing a fun and engaging way to do the things they need to do—whether it is a bit of administrivia or consuming program content—to be successful and get the promise your program provides. So it's not more; it's packaging what needs to be done in a more enticing and engaging wrapper! 🎁

I have a thank-you page with an introduction video that explains what's next. Isn't that enough onboarding?

AWESOME that you are taking advantage of your thank-you page real estate by providing an intro video! That's a great, and very important, start to your customers' onboarding experience. And you can take it even further!

Onboarding is so critical to your renewals, referrals, and raves! If a customer has a great experience within seven days of joining your program, they are three times more likely to stay in it or complete it! And if a customer has a great experience in the first 30 days, it can triple (or more!), on average, their lifetime value to your business.

If you can easily set up a great onboarding experience that can be implemented simply and automated, and it gives you a better chance for more of those renewals, referrals, and raves...why wouldn't you? 🤩

Shouldn't my customers be self-motivated? If they can't get through the program as it is, why did they buy it?

Your customers want the promise your program provides...and there are many challenges holding them back—from mindset to "Life" and all that it brings with it.

By consciously designing engagement into your onboarding—and your entire WOW Journey™—you give your customers their best opportunity to succeed and grow in your program.

And when they are renewing and referring, they'll be talking about the support and success they got in your program with even rave-ier raves! 🎉

I've already exhausted all of my creative ideas for engagement in my program—I've got nothing left. Will I get anything from the workshop?

Absolutely! Applying new techniques to your customer experience like challenges, which are typically used primarily in marketing and launching, to the delivery of your program can give you fresh perspective on how you design your customers' WOW Journey™.

And two—or three, or even four or more—heads are better than one, so I ensure that participants have time to connect and share ideas and feedback. We all get to learn from each others' ninja moves. 🥷🏻

It sounds like I need to have small, easy wins in my program for this workshop to work, but my customers have to complete my whole program to get their win. Will the workshop work for me?

To get the full transformation your customers want, they might have to complete your entire program, and you can give them smaller wins along the way!

I haven't found a program, yet, where there were no quick victories! You likely have them in your program, too—and I can help you find them. 👀

What, exactly, am I getting?

You're getting:

  • One perpetual, free ticket to the LIVE workshop, which you can use anytime the workshop is being held live—even if the price increases 🎟
  • Forever access to the recorded workshop—including fully searchable lessons and Q&As—and any future updates or additional bonuses 📹
  • Downloadable slides and audio and text transcriptions of the lessons 🎤
  • Bonus tools, templates, swipe files, a resource list, and surprises! 🧰
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