You can watch, or listen to, this episode here: https://theforeverclient.com/1
For many of us, our online purchase confirmation, or thank-you, page is the first place we begin to ignore our customers. Yes, IGNORE them! In this episode, I explain how your thank-you page can often be a neglected touchpoint that leads to LOSING customers immediately after a purchase. And I give you three actionable tips to make your thank-you page a more intentional first step in your customer onboarding process.
🎯 Jump ahead or revisit any section by scrolling to a time stamp:
00:00 The Overlooked Importance of the Thank You Page
02:08 The In-Person Experience vs. Online Sales
02:52 Tip #1 – Congratulate them
03:32 Tip #2 – Give them something to do immediately
04:44 Tip #3 – Give them an email safety net
06:41 Beyond the Thank You Page: Outstanding Onboarding
08:16 Business-Boosting Tip – Include an intake form link
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🧰 Resources mentioned in this episode:
- Andrea’s Outstanding Onboarding Checklist – https://theforeverclient.com/onboard